If I could put a negative 10 stars I would. I had the worst experience of my entire life. I was lied to, miss lead, nickel & dimed and left high and dry with a Jeep that was not fixed correctly and a bill of $862.67! I was totally taken advantage of by Allen, I booked an appointment online and explained what I needed. I left colorado and when I arrived in Cordalela, WA I heard a noise coming from the driver side tire and smoke from the engine (that was as I was leaving colorado, there was not smoke at this time), I went to a local mechanic and he looked at it and said, "sometimes when getting your oil changed new employees mistake the transfer case for the oil plug, drain it and overfill the engine, it is rare but he has seen it happen" that would explain the oil/smoke when I left Colorado, the noise coming from the drivers side was a rock that was deep in the tire area or maybe damage from the transfer case. He was pretty sure it was a foreign object causing the noise, it would eventually work its way out. But inorder for him to verify it he would need to spend more time with the jeep, and since I was just hours away from my destination, he told me to drive it to Renton, WA and explain what his theory is, or I could stay there and get a hotel room etc... They spent 45 minutes driving it, took off the tires, checked the transfer case level, ect...I tried to pay him but he didn't charge me a penny, that's good, honest , trustworthy family owned business. So I bought them several pizza's for lunch, to show my gratitude... So, I already knew the transfer case was low and the possible oil debacle, what I needed was to find out what the noise coming from the drivers side tire was. I brought the jeep in to have the transfer case filled and find out what the noise was. I asked Allen to come out to the Jeep with me so I could show him what I needed looked at and he could hear the noise I was talking about, "he said one of the tech's would do that" that should have been my first red flag... Long story short, I was told the noise was loose bolts and that I needed new spark plugs and that it didn't look like I had an oil change in a long time and oil was black. I asked Allen to save the oil filter so I could bring it back to Colorado to show Valvoline and possibly get a refund for the oil change. (he didnt save it for me) Here's what happened, Allen called me and said there was a spark plug that was shredded (something like that) and couldn't believe I made it here from Colorado with that spark plug. I had know Idea what he was talking about, but it sounded necessary to have done. He called me back a few hours later and said, the person who changed the spark plugs prior over tightened it and broke the white part, and they didn't do it, so now I needed to pay another $185, I told him NO, stop working I'll pick it up. We argued for a while and he said, "You should show me more gratitude then attitude" I was speechless, then he said , "Ill wave the $185, and you should try to have a better day and attitude." wow that's the worst customer service I have ever had.... NOPE it gets worse...I picked up the jeep and it was around 4:30-4:445, I drove a few blocks and the noise from the driver side was still there and now the timing was off on the sparkplugs, and it was sputtering. I called Allen told him it wasn't fixed and the sparkplugs were misfiring! His reply was we don't work on weekends and I'm not calling a tech to come back in tonight, and that I could bring it back in on Monday. No apologies, nothing, just oh well, with a nonchalant condescending attitude. Allen knew I was leaving for colorado on Sunday, I had to be back to work, and there was no way I could bring it back on Monday....With the comments he made to me and the bad customer service, I honestly believe he knew the spark plugs were set incorrectly. I'm not a mechanic and I knew just a few blocks away. All service stations checks their work prior to releasing the vehicle, whoever test drove it had to of known the noise was still there and the spark plugs where misfiring and the big RED check engine light was now on. I was expecting Allen to at least call on Monday to see how the Jeep was, but NOPE I haven't hear a word from him or Kings Transmission....You say 100% satisfaction guaranteed, that is a lie....Family owned business, that's why I went to Kings Transmission, what a total joke. I'm pretty sure your not going to put this up on your reviews, so that is why I'm going to let as many people online, BBB and wherever I can know what happened to me and not to use your services!!! and I also, have to pay someone to fix your poor workmanship. So, i guess Allen did get the extra 185 from me after all.